1. Delivery Timeframe:

Our product delivery typically takes up to 7 days. However, please note that in certain cases, such as when a product is out of stock, the delivery time may be extended. We strive to keep our customers informed about any potential delays.

2. Order Cancellation Reasons:

1) Incorrect Address / Pincode:

If the address or pin code provided during the order placement is incorrect, it may lead to order cancellation. We want to ensure accurate and timely delivery, so please double-check your details before confirming your order.

3. Inaccurate User Details:

In order to maintain a secure and reliable shopping experience, we may cancel orders that contain fake or misleading user information, such as name, email address, etc. Please ensure that you provide valid and genuine details when placing your order.

4. Suspected Reselling:

To prevent unauthorised reselling of our products, we closely monitor customer activities. If there are any suspicions that an order is placed with the intention of reselling, it may be cancelled. Our primary focus is on serving individual customers, and we appreciate your understanding.

5. Multiple Order Cancellations/Returns History:

If a customer has a history of repeatedly cancelling or returning orders, it may result in the cancellation of subsequent orders. This measure helps us maintain efficient operations and ensure fair access to our products for all customers.

6. Order Tracking and Notifications:

Once you’ve placed an order, you can easily track its progress by visiting your account page. Simply navigate to the “Orders” section and select “Track Order” to get real-time updates on the status of your delivery.

To keep you well-informed, we provide timely notifications via SMS and/or email regarding the progress of your delivery. These notifications will ensure that you are aware of any important updates and can anticipate the arrival of your order.

7. Contacting Customer Care:

If you have any concerns or questions regarding your order, we encourage you to reach out to our customer care team. They are available to assist you and address any issues or queries you may have.

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