TERMS AND CONDITIONS
1. Platform and Its Usage
2. Privacy Terms
3. About Account
The use of this Site is intended solely for adults. If a minor accesses our Site, we assume that they are doing so under the supervision of their guardians. Rasha and its affiliates do not intentionally collect information from minors. You are solely responsible for safeguarding the confidentiality of your account, password, and limiting access to your computer. Consequently, you accept responsibility for any activities carried out under your account and password. Additionally, you acknowledge that any information you provide, in any form, is not confidential or proprietary and does not infringe on any third party’s rights in any way.
If you have any knowledge or reason to believe that your account’s security has been compromised, it is imperative that you immediately inform us using the contact information provided below. In the event that we identify or suspect that your account’s security has been compromised, we may mandate that you modify your password, temporarily or permanently block or suspend your account, without incurring any responsibility to Rasha.
4. About Products and Services
Rasha endeavours to provide precise and comprehensive descriptions of the products available on the Platform. Nevertheless, Rasha cannot guarantee the accuracy, completeness, reliability, currency, or flawlessness of the product description, colour, information, or other content provided on the Platform. The Site may contain typographical errors or inaccuracies, and may not be exhaustive or up-to-date. The product images displayed are only indicative and may not correspond to the actual product.
Rasha reserves the unilateral right to rectify, modify, or update any information, errors, inaccuracies, or omissions on the Site at any time, including after an order has been placed, without prior notice. Please take note that such errors, inaccuracies, or omissions may pertain to the pricing and availability of the products or services offered.
5. About Products Usage and Services
The products and services provided on the Platform, as well as any samples offered by Rasha, are intended solely for your personal or professional use. It is strictly prohibited to sell or resell any of the products, services, or samples obtained through the Platform for commercial purposes.
In the event that any purchased or received products or beauty services cause any adverse side effects or do not suit you, it is important to note that Rasha bears no responsibility for such effects. The manufacturer or service provider of the product or service in question is solely responsible for any such side effects or consumer complaints. We recommend that you carefully review the individual terms and conditions associated with each product and beauty service and seek advice from a specialist prior to use.
Any product or service recommendations provided to you on the Site are solely for informational purposes and convenience, and should not be construed as an endorsement by Rasha or its affiliates in any way.
Please ensure to carefully examine the ingredients and refrain from using the product if any ingredient triggers an allergic response. In the case of a pre-existing allergy, discontinue the use of products immediately and seek guidance from healthcare professionals.
7. About Pricing
While Rasha endeavours to furnish precise information about the products and their prices, errors might occur. It is only after placing the order that the price of the product can be confirmed by Rasha. In case any technical errors result in incorrect pricing or information display of a product or service, Rasha reserves the right to reject or cancel orders at its discretion, unless the delivery or availing of the service has already taken place.
If an item is priced inaccurately, Rasha may either seek your guidance or terminate your order and notify you of the cancellation. Rasha has the authority to modify the product or service price and contact you for additional directions using the email address you provided while placing the order if the offer has not been accepted yet, and the product or service has not been delivered or availed. If Rasha accepts your order, your credit or debit card account will be charged, and you will be informed via email that the payment has been processed. The payment might be processed before Rasha dispatches the product you ordered. If Rasha has to cancel the order after processing the payment, the amount will be refunded to your credit or debit card account.
RASHA RETAINS THE RIGHT TO MODIFY PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES OFFERED ON THE WEBSITE WITHOUT PRIOR NOTICE, AT THEIR DISCRETION. Rasha also reserves the right to discontinue or alter the availability of any product or service at any time. If Rasha is unable to deliver a product to you in a timely manner or at all, you will be informed via email and your order will be automatically canceled either due to unavailability or at your request if delivery cannot be fulfilled by our delivery partners as scheduled. Rasha shall not be held responsible for any damages resulting from order cancellations or delays in delivery.
8. Cancellations, Refund and Returns Policy
For information regarding cancellations, refunds, and returns, kindly consult the policy outlined on our website.
9. Payment Methods
The available payment methods for products on the website are Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points. To ensure prompt processing of your order, we recommend utilising the instant payment options of Credit Card, Debit Card, or Net Banking. Please note that we do not accept orders outside of India.
The payment options available are not limited to just credit cards, and users can also expect refunds to be credited to their Rasha Wallet.
10. Shipping and Delivery
We encourage you to consult our Shipping and Delivery Policy, which can be found on our website and may be updated periodically.
11. Pollution Control Compliance
Rasha is committed to complying with the guidelines established by the Central Pollution Control Board (CPCB). To learn more, please click here.
12. User Content
You are entirely responsible for any information, photos, images, chat communications, texts, software, data, music, sounds, graphics, messages, videos, or other materials that you transmit, upload, post, email, or make available to us (collectively referred to as “User Content”). We assume no liability whatsoever in connection with such User Content. You agree not to encourage, assist, or engage in the transmission, hosting, display, upload, modification, publication, update, or sharing of any information that:
The following actions related to information are prohibited:
- Using information that belongs to another person without permission;
- Transmitting, hosting, displaying, uploading, modifying, publishing, updating, or sharing information that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, or encouraging money laundering, gambling, trolling, propaganda, or any other unlawful activity;
- Harming minors in any way;
- Infringing upon any patent, trademark, copyright, or other proprietary rights;
- Violating any current law;
- Deceiving or misleading the recipient about the origin of a message or communicating grossly offensive or menacing information;
Impersonating another person;
- Uploading software viruses or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
- Threatening the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, causing incitement to commit any cognizable offence, preventing investigation of any offence, or insulting any other nation.
Rasha will not be held responsible for examining or evaluating the content uploaded by users on the site. The platform does not endorse or control the user-generated content, and therefore, cannot guarantee its accuracy, integrity, or quality. As a user, you should be aware that you may come across offensive or objectionable content while using the site.
Rasha will not be liable for any errors, omissions, loss, or damage caused by user-generated content. By using the site, you waive all rights to make any claims against Rasha for any alleged or actual infringements of proprietary rights, privacy and publicity rights, moral rights, or rights of attribution connected to user-generated content.
By using the site, you acknowledge that Rasha reserves the right to refuse to post or remove any user-generated content at its sole discretion, as well as to change, condense, or delete any such content. Rasha may remove any content that violates the terms and conditions or is deemed objectionable, and may terminate accounts or refuse service without prior notice to users who violate the terms and conditions or infringe upon the rights of others.
If you wish to delete your user-generated content on the site or in connection with the mobile applications, please contact Rasha by email at email@example.com and provide your first name, last name, user name/screen name (if applicable), email address associated with the site and/or mobile applications, the reason for deleting the posting, and the date(s) of posting(s) you wish to delete (if available). Rasha may not be able to process your deletion request if you do not provide this information, and it may take up to 30 business days to process your request.
13. Intellectual Property Rights
The trademarks, logos or service marks, collectively referred to as “Marks”, including “Rasha For Her” and “Rasha For Her Lifestyle” and all related product and service names, design marks and slogans are the exclusive property of Rasha. Any other Marks displayed on the Site belong to their respective owners. No licence or authorization is granted for the use of any Marks contained on this Site. The Marks displayed on this Site, whether registered or unregistered, are the intellectual property of their respective owners. Rasha shall not be held liable for any unauthorised or unlawful use of the Marks displayed on this Site.
All text, programs, products, processes, technology, content, software, and other materials on this Site, including its look and feel, are the intellectual property of Rasha and its suppliers and licensors. Rasha and its suppliers and licensors expressly and exclusively reserve all intellectual property rights in these materials. The compilation of the content on the Site is the exclusive property of Rasha and is protected by Indian copyright laws and International treaties. Therefore, you are not permitted to copy, reproduce, duplicate, republish, download, post, transmit, distribute, or modify the materials on this Site, in whole or in part, in any form, except for personal, non-commercial use. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing, or modifying.
14. Limited Licence
15. Representations and Warranties
Rasha’s intention through the Site is to provide users with general information on beauty and healthcare topics and products. Users are encouraged to interact with Rasha and its employees by asking questions to obtain general information related to beauty and healthcare topics. The information provided on the Site, social networking sites, or through chat or email with Rasha, its employees, or representatives (collectively referred to as “Information”) is based on the user’s background and is not intended to be personal medical advice or used for medical diagnosis or treatment. Rasha makes reasonable efforts to ensure that the Information is accurate, but it makes no representations and assumes no responsibility for the accuracy, completeness, appropriateness, or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek the opinion of a certified medical practitioner. If a user relies on the Information provided by Rasha or its representatives/employees, it is done so at their own risk. Rasha, its employees, representatives, or affiliates will not be liable for the Information or any consequences arising from relying on such Information.
Rasha aims to provide its users with general information on beauty and healthcare topics and products. To achieve this, Rasha engages with Experts who have knowledge in their respective fields to respond to users’ queries. The Expert’s Opinion provided by the Experts through the Site, chat rooms, e-mails, or social networking sites including the Site’s Facebook page is based on their personal opinion. However, the Expert’s Opinion is not intended to constitute personal medical advice or be used for any medical diagnosis or treatment. Rasha does not guarantee the accuracy, completeness, appropriateness, or usefulness of the Expert’s Opinion and is not responsible for any reliance placed on it by the user. Therefore, any user who relies on the Expert’s Opinion does so at their own risk. Rasha, its employees, representatives, or affiliates will not be liable for any consequences resulting from such reliance on the Expert’s Opinion.
Users should not automatically assume or infer that any general information posted on the Site applies to them.
16. Disclaimer of Warranty and Limitations of Liability
THE SITE IS PROVIDED IN ITS CURRENT STATE AND CONDITION, WITH NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, UNLESS LEGALLY PROHIBITED. WE AND OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS MAKE NO REPRESENTATION OR GUARANTEE OF ANY KIND REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, OR SUSTAINABILITY OF THE SITE OR ITS CONTENTS.
YOU AGREE THAT TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, WE, ALONG WITH OUR HOLDING COMPANY, SUBSIDIARIES, AFFILIATES, PARTNERS AND LICENSORS, WILL NOT BE HELD RESPONSIBLE OR LIABLE UNDER ANY CIRCUMSTANCES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, FOR (A) ANY BUSINESS INTERRUPTION; (B) ANY DELAYS OR INTERRUPTIONS IN ACCESSING THE SITE; (C) ANY NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION, OR OTHER MODIFICATION OF DATA; (D) ANY LOSSES OR DAMAGES RESULTING FROM INTERACTIONS WITH OR THE PRESENCE OF LINKS TO THE THIRD PARTY WEBSITES ON THE SITE; (E) ANY VIRUSES, SYSTEM FAILURES, OR MALFUNCTIONS THAT MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING WHEN HYPERLINKING TO OR FROM THIRD-PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (G) EVENTS BEYOND RASHA’S REASONABLE CONTROL. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT DEFECT OR ERRORS WILL BE CORRECTED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS DISCLAIM ANY LIABILITY FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) RESULTING FROM YOUR USE OF THE SITE, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. WE SHALL NOT BE LIABLE FOR ANY DAMAGES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR USING THE SITE.
YOU AGREE THAT ANY CLAIMS OR ACTIONS ARISING FROM YOUR USE OF THE SITE OR THESE TERMS AND CONDITIONS MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE CAUSE OF ACTION. IF YOU ARE DISSATISFIED WITH THE SITE OR HAVE A DISPUTE WITH US, YOUR ONLY REMEDY IS TO TERMINATE YOUR USE OF THE SITE. WE HAVE NO OTHER OBLIGATIONS, LIABILITIES, OR RESPONSIBILITIES TO YOU.
17. Links and Third Party Sites
The Site may contain references to third-party names, marks, products, or services, as well as hypertext links to third-party sites or information, provided solely for your convenience. Rasha’s inclusion of such references or links does not constitute an endorsement, sponsorship, or recommendation of the third party, its information, products, or services, nor does it imply any association or relationship between Rasha and such third parties.
Rasha is not responsible for the content of any third-party sites and makes no representations regarding the accuracy or content of materials on such sites. If you choose to access any third-party websites through links on the Site, you do so at your own risk. Rasha assumes no responsibility for examining or evaluating the offerings of off-site pages or any other websites linked from the Site, including their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-site pages and other websites that you visit through the Site, as Rasha is not liable for their actions, content, products, or services.
20. Governing Law and Jurisdiction
Rasha reserves the right to seek and obtain injunctive, provisional, or interim relief from any court of competent jurisdiction to protect its intellectual property rights, including trademarks, confidential information, or to maintain the status quo until arbitration proceedings. This right is without prejudice to the specifics listed in Clause 13 above.
21. Site Security
The security of the Site is of utmost importance and you are strictly prohibited from engaging in any activities that may compromise it. Such activities include, but are not limited to:
- Accessing data that is not intended for you or logging into an account or server without proper authorization.
- Attempting to probe, scan or test the vulnerability of the system or network, or breaching security or authentication measures without proper authorization.
- Interfering with the service provided to other users, hosts, or networks by means of overloading, flooding, spamming, mail bombing or crashing.
- Sending unsolicited emails including promotions and/or advertising of products or services.
- Forging any part of the header information in any email or newsgroup posting.
- Violations of the Site’s security may result in civil or criminal liability.
Rasha has the right to investigate any suspected violations and may cooperate with law enforcement authorities to prosecute those who are involved. You agree not to use any software, device, or routine to interfere or attempt to interfere with the proper functioning of this Site or any activity being conducted on this Site. Additionally, you agree not to use any other software, tool, agent, or mechanism (including, but not limited to, browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Site, except for the search engine and search agents provided by Rasha on this Site and generally available third-party web browsers (such as Netscape Navigator and Microsoft Explorer).
22. Entire Agreement
You acknowledge and agree to abide by these Terms and Conditions, which constitute the entire and exclusive agreement between us regarding your use of the Site, superseding any prior proposals, agreements, or other communications. We reserve the right, at our sole discretion, to change, alter, or modify these Terms and Conditions at any time by posting the changes on the Site. Such changes become effective immediately upon posting, and your continued use of the Site thereafter signifies your acceptance of all revised Terms and Conditions. We may terminate any of the rights granted by these Terms and Conditions, with or without prior notice. Upon receipt of such notice, you agree to immediately comply, including ceasing all use of the Site, if applicable.
These Terms and Conditions do not create any agency, partnership, affiliation, joint venture, or other joint enterprise between us. Our failure to enforce any provision of these Terms and Conditions shall not affect our right to enforce such provision at any time in the future, nor shall our waiver of a breach of any provision be construed as a waiver of that provision itself. If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law or by an arbitral award or court decision, that provision shall be modified to the extent possible to reflect the parties’ original intent, and the remaining provisions of these Terms and Conditions shall remain in full force and effect. The headings in these Terms and Conditions are for convenience only and shall not be used in interpreting these Terms and Conditions. We reserve the right to modify these Terms and Conditions at any time and such modifications shall be effective immediately upon posting on the Site. Your continued use of the Site after any such modification shall constitute your agreement to be bound by the modified Terms and Conditions. We may terminate any of the rights granted by these Terms and Conditions at any time with or without prior notice, and you shall comply immediately with any termination or other notice by ceasing all use of the Site.
If you have any questions regarding these Terms and Conditions, please email us at firstname.lastname@example.org
24. Contact Information:
1. What is the process for delivery?
- After your order is processed by our system, your products undergo a thorough inspection to ensure they are in perfect condition.
- Once they pass the final quality check, they are carefully packed and handed over to our reliable delivery partner.
- Our delivery partners will then promptly deliver the package to your provided address. If they are unable to deliver at the given address or a suitable time, they will contact you to resolve the issue.
2. How are products packed?
- Our products are packaged in boxes that are wrapped in a layer of plastic for added protection.
- To ensure that each product is delivered to you in perfect condition, we individually wrap them in bubble wrap.
- Fragile items such as bottles are given extra protection with additional layers of bubble wrap. We take great pride in the quality of our packaging.
3. What is the range of locations to which Rasha ships their products?
Rasha ships throughout India!
4. My order has been shipped. How do I track it?
Once your order has been shipped, you will receive a confirmation message on both your registered email and phone number. Your order is prepared and shipped within 24 hours of confirmation. To track your package, you can use the ‘Track’ button located in the ‘My Orders’ section. Additionally, you have the option to receive updates about your order via WhatsApp.
5. What is the approximate delivery time?
The delivery of products may take up to 7 days, although in certain cases, such as when a product is out of stock, it may take longer.
Orders may be canceled due to the following reasons:
1) Incorrect address/pin code
2) Provision of fake user details, such as name and email address
3) Suspected customer reselling activity
4) History of multiple order cancellations/returns, etc.
Customers can track the real-time status of their orders by visiting the account page, navigating to “Orders,” and selecting “Track Order.”
Customers will receive timely notifications regarding the delivery status via SMS and/or email.
If you encounter any issues with your order, please contact customer care for assistance.
6. Will my order be shipped in multiple shipments? What does this mean?
It is not uncommon for your order to be shipped in multiple shipments. This simply means that different parts of your order may be shipped from different warehouse locations. You do not need to worry about this, and you will only be charged for the shipping or cash on delivery fee, if applicable, on the first package you receive.
7. Do I have to pay for shipping on my order?
We have no shipping fees for all the destinations in India.
8. Does Rasha offer international shipping?
Currently, Rasha only offers shipping to India. However, we are actively working on expanding our international delivery to various other countries. So, please stay tuned for updates!